IMS Service & Support
IMS realizes the impact that downtime can have on the customers bottom line especially since many dredging operations take place in remote locations. That is why the Versi-Dredge® has been designed for low maintenance in even the most extreme inland dredging conditions.
In the event that your Versi-Dredge® experiences mechanical failure or you just need to troubleshoot a minor problem, IMS is at your service with a service rep on call 24- hours a day, seven-days a week.
Whether you are a sand producer in the U.S. Southwest, a government agency in South East Asia, or a resort in the Caribbean, an IMS service representative will be available to troubleshoot the problem over the phone, by e-mail, or come directly to your site to get your project operational again.
When you need parts IMS will be there to assist you. IMS has valuable relationships with its vendors and can turn most orders around within 24-72 hours.
If a part needs to be shipped by air, land, or sea, you can rest assured knowing that your parts will get to you in a reasonable amount of time and come with the proper paperwork.
Our high number of repeat customers and hundreds of dredging systems sold world wide demonstrates our success with customer support and satisfaction.
“I can’t say enough about the IMS service technician who spent two weeks training our Saudi Nationals to operate the 7012 HP. We were working in a closed-in intake lagoon in 120 degree heat on a 24 hr. a day basis during a critical plant shutdown for the client. The 7012 HP was the dredge of choice for this job due to its portability, maneuverability and durability,” said Chris Clark, Operations Manager of Murjan Al-Sharq for Marine Services in Saudi Arabia.